The Field Support Engineer is responsible to create emergency service plans for customers. They must recommend effective solutions and improvements to achieve the targeted goals. It is them who usually take care of the scheduled customer and technical support related trainings to field staffs. The professionals must look into product installations and anything related to maintenance activities.
Support Engineers assist clients in solving complex technical issues. They employ practices intended to reduce the occurrence of network connectivity issues. This position, however, includes a clear demarcation of various duties that all come under this job purview. Job tasks include the following responsibilities:
Provide On-Site Support
?A Field Support Engineer must respond to all client queries. This position may require working after hours as well as a presence on-site as required. The professional cooperates with other network professionals in the organization to devise suggestions for expediting maintenance and troubleshooting procedures. They document all relevant departmental and field activities and resolve the complexities.
More info: dell technical support